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Shipping Information
Welcome to Kanadoll. Kanadoll offers free global shipping services.
＞Is Shipping to My Country Free?
Kanadoll offers free worldwide delivery for all sex dolls. However, due to a small number of regions being classified as remote areas, additional remote area fees may apply, such as in Hawaii and Puerto Rico.
Customs Duties and Taxes
The situation varies by country. While we offer free shipping, some countries do not require any import taxes, while others may require customers to handle customs clearance and taxes themselves (don’t worry, it’s straightforward, and we’ll assist you throughout). Here are some explanations regarding whether common countries or regions impose taxes:
- Duty-Free: USA, UK, EU, Russia, the UAE, and Australia.
- Countries where customers need to pay import taxes: Canada, Switzerland, Norway, New Zealand, South American countries, South Africa, Israel, and South Korea.
- Duty-Free in some Asian countries or regions: Japan, Taiwan, Malaysia, Singapore, Thailand, the Philippines, Vietnam, Myanmar and Cambodia.
- Restricted countries: We do not ship to Islamic countries such as Afghanistan, Pakistan, Jordan, Libya, Kosovo, Iraq, etc.
*Note:
- We offer free expedited shipping to CA, CH, NO, NZ, ZA, IL and KR. Due to customs regulations, customers are required to pay duties and taxes online through the UPS official website. We will handle the customs clearance process; you only need to promptly pay the duties and taxes on the UPS website and stay in contact with us should we require any assistance. (For full-sized dolls, duties are typically under $150 and we can provide you with an estimate of the cost before your purchase in most cases)
- If your country or region is not listed, or if you have any questions, please contact us for details at [email protected].
＞How Long Does it Take for Shipping?
After receiving payment, it takes 1 to 3 business days to manufacture your doll and an additional 5 to 12 business days for shipment.
Custom sex dolls can take up to a month to produce depending upon the degree of customization.
Most sex dolls will be delivered within 7-15 business days of generating a tracking number. （Excluding customs inspection time）
*If you have purchased products from overseas warehouse, they are typically delivered within 2-7 business days.
*Click here to view more detailed information on production and delivery times.
＞Will My Package be Discreet?
At Kanadoll, our consideration of your privacy is foremost. We use durable, plain shipping boxes with no identifiable labeling or brand markings. You can relax. The confidentiality of the contents of your package is assured every time.
＞How to Get My Tracking Number?
A tracking number is emailed to you as soon as your doll is ready to ship.
*Warning:When we send you the tracking number, the tracking status may not be queried immediately, because the system may take a while to reflect.
If the tracking status is not updated, please check again in 2 days. If there is no change in status within 3 days, please contact us. Check with the shipping company immediately.
