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Shipping Information
Welcome to Kanadoll. Kanadoll offers free global shipping services.
＞Is Shipping to My Country Free?
- International free shipping for normal products ; Free of shipping and tax for products stored in warehouse ; Only applicable to buyers in the country in which the warehouse is located. (In very rare remote areas, additional shipping charges may be added.)
- Free shipping + Countries Free from Parcel Tax: United States, Japan.
- Free shipping + Countries Free from Parcel Tax Under Certain Conditions: EU countries, UK, Australia, Russia, Vietnam, Singapore,Malaysia (Note: If you choose to have the import parcel tax covered by seller, delivery periods takes double as long. If you pay your own tax, the purchaser will be required to provide proof of purchase and payment amount to your local customs.)
- Free shipping +But require buyer to clear customs and pay taxes: Canada, Switzerland, Norway, New Zealand, South American countries，Indonesia, South Africa, South Korea. (For Canadian customers, if you prefer sea freight, we can provide ocean shipping services. By choosing sea freight, you will be exempt from package taxes. Please note that the estimated transit time for sea freight is approximately 40-50 days.)
- Countries with difficult customs clearance：India, Middle East countries except Israel, African countries, South American countries, Mexico.
- No-sale Areas: We don’t ship to Islamic countries, like Afghanistan, Pakistan, Jordan, Libya, Kosovo, Iraq etc..
- Shipping to Southeast Asian Countries: Air Shipping Double Clearance Tax: Thailand, Cambodia, Vietnam, Myanmar, Singapore, Malaysia. Sea Shipping Double Clearance Tax: Indonesia. (Southeast Asian Countries that cannot be paid by credit card: Since the market in the above-mentioned Southeast Asian countries is regulated by banks in the transaction of adult products, payment by credit card is not supported for the time being. )
＞How Long Does it Take for Shipping?
After receiving payment, it takes 1 to 3 business days to manufacture your doll and an additional 5 to 12 days for shipment.
Custom sex dolls can take up to a month to produce depending upon the degree of customization.
Most sex dolls will be delivered within 7-15 business days of generating a tracking number.
＞Will My Package be Discreet?
At Kanadoll, our consideration of your privacy is foremost. We use durable, plain shipping boxes with no identifiable labeling or brand markings. You can relax. The confidentiality of the contents of your package is assured every time.
＞How to Get My Tracking Number?
A tracking number is emailed to you as soon as your doll is ready to ship.
Warning:When we send you the tracking number, the tracking status may not be queried immediately, because the system may take a while to reflect.
If the tracking status is not updated, please check again in 2 days. If there is no change in status within 3 days, please contact us. Check with the shipping company immediately.
