Shipping & Returns

Welcome to Kanadoll. Kanadoll offers free global shipping services.

>Is Shipping to My Country Free?

  1. Internationalfree shipping for normal products ; Free of shipping and tax for products stored in warehouse ; Only applicable to buyers in the country in which the warehouse is located. (In very rare remote areas, additional shipping charges may be added.)
  2.  Free shipping + Countries Free from Parcel Tax:United States, Japan, Mexico(Note: Mexican buyers are required to provide asanitary import license to customs otherwise the sex doll will not be able to enter the country)
  3.  Free shipping + Countries Free from Parcel TaxUnder Certain Conditions: EU countries, Canada, Australia, New Zealand, Russia, Vietnam, Singapore,Malaysia(Note: If you chooseto have the import parcel tax covered by seller, delivery periods takes double as long. If you pay your own tax, the purchaser will be required to provide proof of purchase and payment amount to your local customs.)
  4.  Free shipping + Countriesthat have Parcel Tax: United Kingdom, Norway.
  5. Free shipping + But require buyer to clear customs:South American countries, India, Indonesia, South Africa, South Korea,
  6.  No-sale Areas: Islamic countries in the Middle East, Turkey.

>How Long Does it Take for Shipping?

After receiving payment, it takes 1 to 3 business days to manufacture your doll and an additional 5 to 12 days for shipment.

Custom sex dolls can take up to a month to produce depending upon the degree of customization.

Most sex dolls will arrive after seven days of placing your order.

Will My Package be Discreet?

At Kanadoll, our consideration of your privacy is foremost. We use durable, plain shipping boxes with no identifiable labeling or brand markings. You can relax. The confidentiality of the contents of your package is assured every time.

>How to Get My Tracking Number?

A tracking number is emailed to you as soon as your doll is ready to ship.

Can I Cancel My Order?

Yes, you can! Please send your cancellation request as soon as possible to  [email protected] Following cancellation and restocking fees may apply depending on when you notify us of cancellation:

  1. Orders cancelled within 24 hours are subject to a cancellation fee of $5-10.
  2. For orders cancelled after 24 hours, please contact customer service. If your order has been produced or shipped, you will be subjected to additional production and transportation fees. If your order has not been produced or shipped, an additional $10 handling fee will be charged.
  3.  If in the event you receive your order damaged you may opt for partial or full refund, or return the item.

Can I Return the Sex Doll?

  1. If you receive your doll and find damage or quality issues, please contact us immediately.
  2. If the damage was due to our negligence, we accept returns or exchange at no cost to you. As our customer, your complete satisfaction is our priority.
  3. During the production and packaging processes, we closely manage each and every step to guarantee that 99.9% of these dolls are perfect in every way.
  4. For more information, please visit Shipping & Returns.