Shipping & Returns

Welcome to Kanadoll. Kanadoll offers free global shipping services.

>Is Shipping to My Country Free?

  1. International free shipping for normal products ; Free of shipping and tax for products stored in warehouse ; Only applicable to buyers in the country in which the warehouse is located. (In very rare remote areas, additional shipping charges may be added.)
  2. Free shipping + Countries Free from Parcel Tax: United States, Japan.
  3. Free shipping + Countries Free from Parcel Tax Under Certain Conditions: EU countries, UK, Australia, New Zealand, Russia, Vietnam, Singapore,Malaysia (Note: If you choose to have the import parcel tax covered by seller, delivery periods takes double as long. If you pay your own tax, the purchaser will be required to provide proof of purchase and payment amount to your local customs.)
  4. Free shipping +But require buyer to clear customs and pay taxes: Canada, Switzerland, Norway, South American countries,Indonesia, South Africa, South Korea,
  5. Countries with difficult customs clearance:India, Middle East countries except Israel, African countries, South American countries, Mexico.
  6. No-sale Areas: Islamic countries in the Middle East, Turkey.
  7. Shipping to Southeast Asian Countries: Air Shipping Double Clearance Tax: Thailand, Cambodia, Vietnam, Myanmar, Singapore, Malaysia. Sea Shipping Double Clearance Tax: Indonesia. (Southeast Asian Countries that cannot be paid by credit card: Since the market in the above-mentioned Southeast Asian countries is regulated by banks in the transaction of adult products, payment by credit card is not supported for the time being. )
Warning: If you reside in Australia, Canada, United Kingdom, it advised not to do buy a sex dolls under 140cm. Sex dolls under 140cm are confiscated at customs. Any loss caused by spot checks will be solely borne by the buyer.

>How Long Does it Take for Shipping?

After receiving payment, it takes 1 to 3 business days to manufacture your doll and an additional 5 to 12 days for shipment.

Custom sex dolls can take up to a month to produce depending upon the degree of customization.

Most sex dolls will be delivered within 7-15 business days of generating a tracking number.

Will My Package be Discreet?

At Kanadoll, our consideration of your privacy is foremost. We use durable, plain shipping boxes with no identifiable labeling or brand markings. You can relax. The confidentiality of the contents of your package is assured every time.

>How to Get My Tracking Number?

A tracking number is emailed to you as soon as your doll is ready to ship.

Warning:When we send you the tracking number, the tracking status may not be queried immediately, because the system may take a while to reflect.
If the tracking status is not updated, please check again in 2 days. If there is no change in status within 3 days, please contact us. Check with the shipping company immediately.

Can I Cancel My Order?

① You can request a refund within 2 hours after purchase.

② Request a refund within 12 hours, you will be charged a 10% restocking fee.

③ For items not stocked at warehouse, refund requests after 12 hours will be subject to a late cancelation fee. You will only be entitled to a refund valuing 60% of total purchase amount.

④ For items stocked at warehouse, refund requests after 12 hours are entitled to a refund valuing 70% of total purchase amount. If you have already been contacted by shipping, please be sure to refuse delivery.

⑤Please be patient for the slow shipment of goods due to force majeure factors such as COVID-19, regional wars, earthquakes, etc.

⑥If the delivery time is extended (more than 30 days longer than the expected date) due to the work error of the forwarding company and you choose to cancel your purchase due to prolonged delivery times.The indemnity is jointly borne by kanadoll and the forwarding company, and the compensation ratio is usually within 20% of the total amount.

>Returns Policy

1. Please don’t place any orders until you’re sure of what you want. Once you decide to pay, you should be fully committed to keeping them in place. Check factory photos of the doll or a similar doll before you place an order. If you have any questions before purchasing, we are happy to help you!

However, you will not be charged any fees to add items, change items anytime prior to processing the order. An order cannot be changed or canceled once it has been processed since it’s a personal custom-made product. In the event your order has already been in processing, any changes or cancellation would be subject to our Return & Exchange Policy.

2. We do not offer refunds for any other reason other than it’s missing the custom feature you paid for, or it’s a wrong doll.

3. You must inspect it from head to toe before using it on receipt of the doll. It should be brand new and non-washed. This is very important. If you have any complaints or dissatisfaction, please feel free to contact us within 24 hours. It is also important to include as much detail as possible including any images and videos, in which case email us at [email protected] We can then work to resolve the issue.

4. If the item is damaged due to improper use, you are not eligible for any return or exchange. You must have common sense and take care of the item to avoid any damage to the product.

We appreciate any feedback as well as it can help us work with our manufacturers to avoid a repeat of these issues in the future.

What is not covered under the guarantee?

User damage – All of the dolls have been performed a quality check before we ship to you. When you use the doll, please take care. Any suspicious and user-generated damage will not be covered.

Used Dolls – Any dolls which have been used will not be eligible under the guarantee.

Skin imperfections – It’s normal that the skin color looks slightly different on computer screens versus the one you receive.

Finger & Toe Nails – The nails on the dolls may become loose during shipping or afterwhile you receive the package as we just use light glue to make sure nails can be removed by the buyer. If a nail falls off, just use  lash & nail glue to re-attach it.

Loose Eyelash – A protective eye mask (spongy) will be attached to the doll’s face to protect her eyes. Even if the eyelash falls off, you can re-attach it with lash & nail glue by yourself.

Makeup Difference – We have made our efforts to re-create the makeup made by the photographer in the picture. However, it’s not guaranteed to match 100%. Every doll may differ slightly from the picture. In the rare event, you don’t like it, you can remove the makeup and create makeup as you prefer.

Heating and moaning – please make sure the heating and moaning option works well on receipt of your doll. We don’t cover this if it is disconnected while you use it. The factory can repair it if the buyer pays for the shipping. (never disconnected if used in an appropriate way.)

DO NOT FILE A CLAIM WITH YOUR PAYMENT CARD OR RETURN THE PACKAGE DIRECTLY-. If you want to cancel your order or return your package, send us an email to talk things over. The shipping address on the package box is not available for returning made-to-order and in-stock orders. Please make sure the doll is brand new and has never been used or washed before you return it to us.

>Refund

Once we agree to cancel or refund for return, as the case may be, a refund is issued to the original payment method or to your credit card account.

The refund time period for different modes of payment is provided below.

Credit Card/ Debit Card (5-10 Business Days)

If the standard time frame as mentioned in the above table has expired and you have still not received the refund, please contact us for a refund number and then contact your credit or debit card issuer or your bank for more information. DON’T FILE A CHARGEBACK REQUEST DIRECTLY (this will delay your refund more). The refund back to the account depends on your bank.

If you have any problem with your order, please call us via live chat, or send an email to [email protected]