Shipping & Returns
Kanadoll offers Free Worldwide Express Shipping. For more information, please refer to the sections below.
Shipping Time Frame
We will deliver your sex doll to your doorstep within 5-12 business days:
- Manufacturing will take 1-3 business days.
- Shipping will take 5-12 days (depending on your location).
Note: Some dolls may take up to 3 weeks (2 weeks manufacturing time and 5-12 days for shipping).
A tracking number will be provided once the item is ready to ship. You will be able to track your product at every step during the transit.
Cost of Shipping
We offer Free Worldwide Express Shipping. T
he price you see on our website is the final price without any hidden fees or surcharges (This includes all customs duties required by the destination country). Due to the impact of Covid-19, Kanadoll currently only provides tax-included services to users in the United States, and users in other regions are responsible for their tariffs.
Special Arrangements for Discreet Shipping
By default, the sex doll will be shipped to the address you provided when placing the order. However, you could also require the special delivery instruction:
- Deliver at a particular time.
- Choose to nearby shipping company facility to pick it up.
Please leave us a note in the “order note” field(on the checkout page) or send us an email at [email protected] for the special delivery request.
So that you know, your anonymity is the top priority! We keep things as discreet as they need to be. Your package will be in a neutral box. There is no information on the package that will reveal the content of the item in the box. You are the only one with knowledge of the content inside the box.
We can deliver your sex doll in most countries, including North America, Europe, and Asia. We can even deliver to a remote location in any of these regions. Please contact us via email at [email protected] if you are not from these areas.
Depend on the destination address. Your item will be shipped via FedEx, DHL, or UPS.
Your sex doll will be manufactured expertly and with care. The following procedure will take place after you place the order:
- An order confirmation will be emailed to you after we receive the payment.
- We start manufacturing your love doll.
- Once the sex doll is ready, we will send you factory photos so you can confirm everything looks as it should. (upon request: please put the request under the order notes).
- After confirmation, we will ship the doll and provide you with the tracking number. You can check the shipping status with the tracking number.
- The doll will be delivered to your home or any location that’s suitable for you.
Order cancelation is only possible with the first 48 hours. The doll may be ready for shipment after 48 hours, and you cannot cancel the order afterward.
- Within 4 hours Full Refund
- Within 24 hours, 80% Refund
- Within 48 hours, 60% Refund
Note: there is no cancellation/refund on orders with custom options added.
All our dolls have gone through the official quality check before leaving the factory.
You will have seven days for the replacement and two months warranty.
- We will replace your product within seven days after you receive it if the product has issues such as original flaws or logistic damages. You must not use the product.
- We cannot replace the product if the customer incurs the damages. However, we can supply instructional videos and tools for you to repair.
- Customers are responsible for the cost of return.
- We can’t accept returns for custom or personalized orders.
- We also provide you with knowledge about sex dolls to help you better use sex dolls.
Please contact us via email at [email protected] with your order number before return the item.
The exchange will be made after receiving the returned package and confirming that the doll is intact and unused.