Shipping & Returns


Kanadoll offers Free Worldwide Express Shipping. For more information, please refer to the sections below.

Shipping Time Frame

We will deliver your sex doll to your doorstep within 5-12 business days:

  • Manufacturing will take 1~3 business days.
  • Shipping will take 5-12 days (depending on your location).

Note: Some dolls may take up to 3 weeks (2 weeks manufacturing time and 5-12 days for shipping).

A tracking number will be provided once the item is ready to ship. You will be able to track your product at every step during the transit.

Cost of Shipping

We offer Free Worldwide Express Shipping. The price you see on our website is the final price without any hidden fees or surcharges (This includes all customs duties required by the destination country).

Special Arrangements for Discreet Shipping

By default, the sex doll will be shipped to the address you provided when placing the order. However, you could also require the special delivery instruction:

  • Deliver at a particular time.
  • Choose to nearby shipping company facility to pick it up.

Please leave us a note in the “order note” field or send us an email at [email protected] for the special delivery request.

Just so you know, your anonymity is the top priority! We keep things as discreet as they need to be. Your package will be in a neutral box. There is no information on the package that will reveal the content of the item in the box. You are the only one with knowledge of the content inside the box.

Shipping Destinations

We can deliver your sex doll in most countries, including North America, Europe, and Asia. We can even deliver to a remote location in any of these regions. Please contact us via email at [email protected] if you are not from these areas.

Shipping Companies

Depend on the destination address, your item will be shipped via FedEx, DHL or UPS.

Shipping Procedure

Your sex doll will be manufactured expertly and with care. The following procedure will take place after you place the order:

  1. An order confirmation will be email to you after we receive the payment.
  2. We start manufacturing your love doll.
  3. Once the sex doll is ready to ship, we will send you a notification along with the tracking number.
  4. You check the shipping status with the tracking number.
  5. Item will be delivered to your home or any location that’s suitable for you.


Cancel Order

Order cancelation is only possible with the first 48 hours. The dolls will be ready for shipping after 48 hours, and you cannot cancel the order afterward.

  • Within 4 hours Full Refund
  • Within 24 hours 80% Refund
  • Within 48 hours 60% Refund

Note: there is no cancellation/refund on orders with custom options added.


All our dolls have gone through the official quality check before leaving the factory.

You will have 7 days for the replacement and 2 months warranty.

  • We will replace your product within 7 days after you receive it if the product has issues such as original flaws or logistic damages. You must not use the product.
  • We cannot replace the product if the damages are incurred by the customer. However, we can supply instructional videos and tools for you to do the repair.
  • Customers are responsible for the cost of return
  • We can’t accept returns for custom or personalized orders

Please contact us via email at [email protected] with your order number before return the item.


Exchange will be made after receiving the returned package and confirming that the doll is intact and unused.

If you have any questions, please send us a message via contact form or Email([email protected]).