Shipping & Returns

Welcome to Kanadoll. Kanadoll offers free global shipping services.

Shipping 

Notice: To ensure that your package is delivered properly and that you can receive your package within our agreed timeframe, please make sure to enter your address correctly and include all relevant and required information. To ensure timely delivery, please use correct abbreviations, street numbers, building or apartment numbers, route information, etc. If the product is lost or mis-delivered due to incorrect receiving information provided by you, you will be held responsible for the loss.

Shipping Time Frame

We will deliver your sex doll to your doorstep within 5-12 business days:

  • Manufacturing will take 1-3 business days.
  • Shipping will take 5-12 days (depending on your location).

After your items are shipped, we will provide you with tracking numbers so that you can check your items’ status during shipping.

Cost of Shipping

On our website is the final price without any hidden fees or surcharges (This includes all customs duties required by the destination country). Due to the impact of Covid-19, Kanadoll currently only provides tax-included services to users in the United States, and users in other regions are responsible for their tariffs.

Special Arrangements for Discreet Shipping

By default, sex dolls will be shipped to the address you provide when placing your order. If you have special delivery requirements such as:

  • Deliver at a particular time.
  • Pick up at a nearby transportation company.

Please leave us a note in the “order note” field(on the checkout page) or send us an email at [email protected] for the special delivery request.

Your privacy is of the utmost importance! There is no information on the package showing its contents. You are the only person who knows what is in it.

Shipping Destinations

Our products can be delivered with ease to most of our customers around the world, but due to different countries’ policies, there are some countries and regions that require customers themselves to have customs clearance for us to ship the product. These countries and regions include but are not limited to: Central Asian and Middle East Muslim countries, India, Pakistan, Mexico, Brazil, Argentina, Thailand, Vietnam, Korea, etc. If you have any questions, please email us at [email protected]

Airlines

Depending on your address, your items will be shipped via FedEx, DHL or UPS.

Shipping Procedure

Your sex doll will be manufactured expertly and with care. The following procedure will take place after you place the order:

  1. An order confirmation will be emailed to you after we receive the payment.
  2. We start manufacturing your love doll.
  3. Once the sex doll is ready, we will send you factory photos so you can confirm everything looks as it should. (upon request: please put the request under the order notes).
  4. After confirmation, we will ship the doll and provide you with the tracking number. You can check the shipping status with the tracking number.
  5. The doll will be delivered to your home or any location that’s suitable for you.

Returns

Cancel Order

Order cancelation is only possible with the first 48 hours. The doll may be ready for shipment after 48 hours, and you cannot cancel the order afterward.

  • Within 4 hours Full Refund
  • Within 24 hours, 80% Refund
  • Within 48 hours, 60% Refund

Note: there is no cancellation/refund on orders with custom options added.

Returns

All our dolls have gone through the official quality check before leaving the factory.

You will have seven days for the replacement and two months warranty.

  • We will replace your product within seven days after you receive it if the product has issues such as original flaws or logistic damages. You must not use the product.
  • We cannot replace the product if the customer incurs the damages. However, we can supply instructional videos and tools for you to repair.
  • Customers are responsible for the cost of return.
  • We can’t accept returns for custom or personalized orders.
  • We also provide you with knowledge about sex dolls to help you better use sex dolls.

Please contact us via email at [email protected] with your order number before return the item.

Exchange

The exchange will be made after receiving the returned package and confirming that the doll is intact and unused.

If you have any questions, please send us a message via contact form or email ([email protected]).