Kanadoll FAQ's

How to place an order step by step?

On the KANADOLL main page on the top bar, click on ‘How To Order‘, OR vist: How to Buy a Sex Doll in Kanadoll?.

What payment methods are supported?

Supported payments methods we accept include; PayPal, credit cards and bank transfers. If you encounter any issues during the payment process, please feel free to contact us. Our online customer service team is standing by to assist you.

How soon after payment is made can I expect delivery?

Production of your doll after your order is placed usually takes 1 to 2 weeks on average. You can expect our factory to complete your order from 5 to 10 days, depending on the amount of customization, and shipment is by air. We use the services of DHL, FedEx or UPS to ship from China to the rest of the world in 2 to 5 days. Of course, once our warehouses are established in the United States and Japan, you will be able to take your doll home the same day and eliminate time needed for production and shipping.

Can my order be delivered to all countries and regions?

It is dependent on the local laws of your country and region. Many places like Korea, Thailand, Africa and the Arab regions, strictly prohibit the delivery of ‘adult’ products. Please be aware of the laws in your area before making a purchase and arranging delivery. We cannot ship to countries that do not allow such items.

Can my order be cancelled once it is placed?
  • If you cancel your order within one hour we can refund your order in full. (Note: this does not include ‘transaction fees’ charged by PayPal or the credit card companies. You would have to contact them directly to be refunded for these charges.)
  • If you cancel your order within 1 to 6 hours, you will be charged a 20% processing fee.
  • If the doll is ‘in production’, we cannot cancel the order.
  • If the doll is not in production, you only need to pay the 20% processing fee and request a refund for the balance of the order.”
If there is a problem with the doll, can I return it?

If you receive your doll and find any damage or quality issues, please contact us immediately. If the damage was due to our negligence, we will accept a return or exchange at no cost to you. As our customer, your complete satisfaction is always our priority. During the production and packaging processes, we closely manage each and every step to guarantee that 99.9% of these dolls are perfect in every way. During transportation with any courier company, the doll may be subjected to some minor damage within an acceptable range due to improper delivery methods. If the damage is major, do not sign the proof of delivery and contact us immediately.
As always, if you have any questions, please feel free to contact us.”