Kanadoll FAQs


Why Kanadoll?

Kanadoll is one of the top realistic sex doll manufacturer and seller in the industry. It’s a real realistic sex doll, not an inflatable doll. Please be assured that our sex dolls are made of high quality TPE&Silicone material. Click here for more information: About us.

How to order a sex doll?

Buying a sex doll on Kanadoll online store is very easy. Here is the complete purchase guide: How to Buy a Sex Doll on Kanadoll?

How to customize sex dolls?

Kanadoll has its own factory, which allow us to provide customization services. About customized services, please click to view: custom sex dolls.

Do I get the same doll as the picture?

Yes. All the doll photos are taken with what we will sell to customers. So it will be 100% same as photos. You can also contact us for more detailed photos and videos. Also before shipping, we will send you factory photos so you can confirm everything looks as it should.


How can I pay?

We accept Credit Card Payment.

If you encounter any issues during the payment process, please feel free to contact us.

Can I use a Promo & coupon code?

Of course! Whenever we run promotional offerings, you may apply this Advertising Code to your order by typing it in or copying and pasting it into the coupon code box and then clicking the ‘Apply coupon” button to revise your cart total.

Please note: The coupon code box is present on both the ‘SHOPPING CART’ and ‘CHECKOUT DETAILS’ pages.

Are my online payments secure?

Your privacy and payment security are very important to Kanadoll!

Kanadoll uses real SSL protocol to encrypt all information. You can see the green padlock to the far left on the URL bar followed by ‘https://’ rather than just ‘http://’ which is non-encrypted.

Our back end (corporate) system is fully protected and we use PayPal for additional safety and privacy.


Do you ship worldwide?

Yes. We ship to customers all over the world. Please feel free to contact us via email at [email protected] to discuss how we can deliver a doll to your country if you are not in the regions of North America, Europe, Oceania, or Asia.

What is the shipping cost?

Kanadoll offers worldwide free shipping for your convenience. There are no hidden fees. According to the laws of each country, the prices on our page include duties and consumption taxes.Due to the impact of Covid-19, Kanadoll currently only provides tax-included services to users in the United States, and users in other regions are responsible for their own tariffs.

How long does it take to shipping?

Typically, from 5 to 12 days. Once payment has been made, we immediately start manufacturing the sex doll you have selected. Standard dolls are produced in just 1 to 3 business days, plus an additional 5 to 12 days to ship and arrive at your door.

Custom sex dolls can take up to a month to produce, depending upon your chosen options.

Most sex dolls will arrive after seven days of placing your order.

Will my package be discreet?

At Kanadoll, our consideration of your privacy is foremost. We use durable, plain shipping boxes with no identifiable labeling or brand markings. You can relax. The confidentiality of the contents of your package is assured every time.

How to get my tracking number?

A tracking number is emailed to you as soon as your doll is ready to ship.


Can I cancel my order?

Yes, you can. As soon as possible, send your cancellation request to [email protected] The following rates for cancellation and restocking fees apply based on when you notify us of this request:

  • Within 4 hours – Full Refund
  • Within 24 hours – 80% Refund
  • Within 48 hours – 60% Refund

Note: You cannot cancel an order for a ‘custom’ doll at any time.

Can I return the sex doll?

If you receive your doll and find any damage or quality issues, please contact us immediately.

If the damage was due to our negligence, we would accept a return or exchange at no cost to you. As our customer, your complete satisfaction is always our priority.

During the production and packaging processes, we closely manage each and every step to guarantee that 99.9% of these dolls are perfect in every way.

For more information, please visit Shipping & Returns.