Kanadoll FAQs

Welcome to Kanadoll’s Sex Doll FAQ 

Below is a list of some of the most common questions we receive. If you do not find the question and answer you are looking for, please feel free to contact us. We will reply within 24 hours.


Why Kanadoll?

1 Kanadoll is Responsible.

Kanadoll has spent a year visiting more than 50 sex doll manufacturers in China, inspecting manufacturers’ factories, learning about production processes, equipment, raw materials, employees, production environments, and more. All brands on the Kanadoll website undergo thorough quality checks.

2 Kanadoll Sells Affordable Sex Dolls. 

Purchasing adult dolls on the Kanadoll website can save you $200 to $1000! Kanadoll sells well-known doll brands but focuses more on promoting emerging brands, which are poised to be the stars of tomorrow, and are sold at competitive prices.

3 Kanadoll are Professionals.

Kanadoll is a doll distributer who is familiar with all product features of each brand it promotes and sells. Other doll selling platforms do not go as deep and are not as knowledgeable with the brands they partner with.

How to buy sex dolls on kanadoll?

Buying sex dolls online at Kanandoll is simple. For a complete shopping guide, please click:How to Buy a Sex Doll on Kanadoll?

Will my doll look identical to the doll shown in the picture?

Sex dolls photos are shot by professional photographers with the intent to present true-to-life depictions of the dolls. However, there may be discrepancies between the professional photo image and actual product. If you have concerns, you may request an untouched and unedited picture of your doll. Doll specifications listed on the website have 1-3cm error margin.

How can I pay?

Kanadoll supports credit cards

We use anti-fraud (SSL encrypted) technology to ensure your security.

If you encounter any issues during the payment process, please feel free to contact us.

Are my online payments secure?

Your privacy and payment security is very important to Kanadoll!

Rest assured, our online payment system is fully secured and protected.

Kanadoll uses SSL protocol to encrypt all information. You can compare the difference between encrypted and nonencrypted information by viewing the green padlock to the far left on the URL bar followed by ‘https://’ with ‘http://’ which is non-encrypted.

Kanadoll is a legal identity and distributer of adult products. All purchases and transactions are in accordance to the law.

Why did my credit card payment fail?

The possible reasons are as follows:

Reason 1: incorrect account/billing details(card number, expiration date, billing zip code, CVV/CVC),please check again.

Reason 2: The bank card has a limit, please contact your bank.

Reason 3: The payment system is busy and caused an error. Please try again later. This is very important. Of course, you can choose other credit card payment methods.

If the problem is not resolved, please use bank card transfer to pay, thank you.


Is shipping to my country free?

Kanadoll offers free worldwide delivery for all sex dolls. However, due to a small number of regions being classified as remote areas, additional remote area fees may apply, such as in Hawaii and Puerto Rico.

Customs Duties and Taxes
The situation varies by country. While we offer free shipping, some countries do not require any import taxes, while others may require customers to handle customs clearance and taxes themselves (don’t worry, it’s straightforward, and we’ll assist you throughout). Here are some explanations regarding whether common countries or regions impose taxes:

  1. Duty-Free: USA, Canada, UK, and EU.
  2. Countries where customers need to pay import taxes: Australia, Switzerland, Norway, New Zealand, South American countries, South Africa, and South Korea.
  3. Duty-Free in some Asian countries or regions: Japan, Taiwan, Malaysia, Singapore, Thailand, the Philippines, Vietnam, Myanmar, the UAE, Cambodia.
  4. Restricted countries: We do not ship to Islamic countries such as Afghanistan, Pakistan, Jordan, Libya, Kosovo, Iraq, etc.

*Note: If your country or region is not listed, or if you have any questions, please contact us for details at [email protected].

How long does it take for shipping?

After receiving payment, it takes 1 to 3 business days to manufacture your doll and an additional 5 to 12 business days for shipment.

Custom sex dolls can take up to a month to produce depending upon the degree of customization.

Most sex dolls will be delivered within 7-15 business days of generating a tracking number.

*If you have purchased products from overseas warehouse, they are typically delivered within 2-7 business days.

*Click here to view more detailed information on production and delivery times.

Will my package be discreet?

At Kanadoll, our consideration of your privacy is foremost. We use durable, plain shipping boxes with no identifiable labeling or brand markings. You can relax. The confidentiality of the contents of your package is assured every time.

How to get my tracking number?

A tracking number is emailed to you as soon as your doll is ready to ship.

Can I cancel my order?

① Request a refund within 12 hours, you will be charged a 10% restocking fee.

② For items not stocked at warehouse, refund requests after 12 hours will be subject to a late cancelation fee. You will only be entitled to a refund valuing 60% of total purchase amount.

③ Custom orders already in production cannot be canceled.(Under normal circumstances, the factory will receive the order and commence production within 24 hours. Likewise, overseas warehouse orders will be arranged for shipping within 24 hours. Therefore, in principle, orders that exceed 24 hours cannot be canceled.)

④ For items stocked at warehouse, refund requests after 12 hours are entitled to a refund valuing 70% of total purchase amount. If you have already been contacted by shipping, please be sure to refuse delivery.

⑤ Please be patient for the slow shipment of products due to force majeure factors such as COVID-19, regional wars, earthquakes, etc.

⑥ If the delivery time is extended (more than 30 days longer than the expected date) due to the work error of the forwarding company and you choose to cancel your purchase due to prolonged delivery times.The indemnity is jointly borne by kanadoll and the forwarding company, and the compensation ratio is usually within 20% of the total amount.


How to Customize Sex Dolls on Kanadoll?

Black, Asian, White, you name it! Kanadoll offers full body customization to meet the look you want!

Tell us your requirements and we will create your ideal sex doll. For example, if you want a sex doll that resembles an anime character, simply provide us with a picture or video and we will do the rest for you. When you tell us your needs, we will locate the factory best positioned to meet those needs.

It takes less than a month for us to make you your perfect sex doll for you.

Customization Steps:

Step 1: Clearly describe your dream doll via email. You can provide pictures and video, etc.

Step 2: We will reply to your request and confirm whether or not your order can be produced as well as cost and time to produce.

Step 3: After receiving your payment and all customized requirements, our sex doll designer will go to work and show you pictures of mud sculptures.

Step 4: After receiving customer confirmation, your customized sex doll goes into full production. Remember, we only use medical-grade TPE/Silicone material and high-quality durable metal skeletons.

Step 5: Once fully complete, we will send you an image and video of the final product.

Step 6: Once we again receive customer approval and confirmation, we will start preparing you love doll for shipment (We can package according to special requirements)

Step 7: You will be sent a shipping tracking number. Usually, your item will be delivered to your doorstop discreetly and safely, and within a few days

Note: Customized sex dolls are personalized to you and will not be sold to others.


What is the difference between silicone and TPE?

Silicone and TPE are high-quality, non-toxic and odorless materials. The main differences are in the feel, makeup, durability, etc. Silicone is harder and more expensive but is also more durable. In comparison, TPE feels softer, especially the chest and buttocks which are fleshier in feel.

What is the difference between a removable vagina and a built-in vagina?

The built-in vagina is fixed with in the doll’s body, just like a real woman’s, giving you a more authentic experience. The removable vagina is a tube with a smooth surface and inserted bumps that you can insert and remove from the doll. Most of our customers choose the fixed vagina because it is more realistic, however, the removable vagina is more conducive to cleaning.

If you are very focused on the real experience, the built-in vagina is recommended for you, but if you prefer something that is easy to clean, the removable vagina would be the way to go.

How to choose between the standing and non-standing options?

Standing feet and ordinary feet are different. On the standing feet design, ankles and soles are reinforced allowing for long standing times.

So, if you want your doll to be able to stand be sure to choose the standing option. Otherwise, choose ordinary feet as they are less prone to skin damage around the feet.

Can I disassemble my doll?

Yes, you can. The head of the doll is fixed on with screws but can be removed. So can the wig. If you want a more thorough disassembly, we recommend you choose a doll whose legs are designed to do the splits.

How long can sex dolls last?

Depending on the frequency of use and maintenance methods, a sex doll can be used between 2-10 years.

If maintained in good condition the doll can even last longer. If the doll begins to experience wear and tear you can use maintenance supplies to perform simple cleaning and repairs.

How to clean sex dolls?

For your health and to avoid bacterial buildup, we recommend a simple cleaning of the lower body of the doll after each use and a thorough cleaning every two weeks or so. More frequent cleanings may be recommended depending upon frequency of use.

Use mild soap and clean warm water to gently massage the doll’s skin clean. Be careful not to let the head or neck get too wet as it is easy for water to seep into the body at these areas and make the metal parts rust. If water does accidentally seep through be sure to dry immediately to prevent rust.

Click here to learn how to bathe a doll.